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SIPOC is a tablet-based tool for summarising the inputs and outputs of one or more processes. It stands for Suppliers, Inputs, Process, Outputs, and Customers and is an acronym. Some companies utilize the COPIS abbreviation, which puts the customer first and emphasizes the importance of the client to the company.
SIPOC is a phrase that dates back to the 1980s and is associated with the overall quality movement. SIPOC is now included in the disciplines of Six Sigma, lean manufacturing, and business process management.
SIPOC can be approached in three ways, depending on the audience:
- For those who are inexperienced with the process, there is an overview.
- With a refresher course for individuals who are already familiar but have fallen behind.
- For those who are already familiar with the SIPOC approach, by redefining it.
Components of SIPOC
Let's start with the letters that are either the first or final in the acronym: suppliers and customers. They could be inside or external to the company. Materials, services, or information may be used as inputs and outputs in the process.
The emphasis is on capturing a set of inputs or outputs rather than individual process stages.
SIPOC Example
To help you understand this tool, we've included a simple example: making a nutritious smoothie. To begin, develop a table with five columns for each of the SIPOC acronym's five words.
The supplier, for example, is charged with preparing a smoothie for a customer. A smoothie maker, a store owner where that person works, a kitchen manager, and an order taker are all required.
That leads to the inputs, which begin with the smoothie's request, or order. There's also the recipe to create it, a receipt to acknowledge the sale, a counter to interact with customers, and other equipment. There's a mixer in there, as well as a timer of some sort. And, of course, any additional ingredients needed to make the smoothie.
We're now getting down to business. The process begins with receiving and processing the order as well as the ingredients, which must be cleaned, chopped, and sorted. Then combine the components according to the recipe's instructions. Before notifying the consumer that the order is complete, you should probably test it.
The finished purchase, the order, and, hopefully, a great smoothie and a satisfied consumer are the results of this process. They may give you a tip for good service if you present the receipt.
Finally, we come to the customer, who came into your store with a need, in this case, hunger. There's also the smoothie maker, as well as the store owner, who is a consumer while purchasing the ingredients.
Need more insights on SIPOC? Sign up for a PMP certification training course today!