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Do you know how to communicate in the language of a leader? The language you use can influence whether people see you as a good or bad leader, and it can have a big impact on your team's productivity and the working culture, as discussed in the PMP or CAPM Certification courses. Every leader should employ the following five effective phrases.
1. Tell me more
This open-ended
phrase demonstrates listening skills and a desire to learn more, which can make
your employees feel valued and at ease. Many employees believe their
supervisors are uninterested in them as people or in what they have to say,
which can cause communication issues. These three words, on the other hand, aid
in demonstrating inquiry, and employees may even be more forthcoming.
2. What are your thoughts?
Although this may
seem self-evident, leaders are sometimes guilty of ignoring other people's
views and thoughts in favour of their own. Employees can strengthen their
critical thinking skills as well as their overall team spirit by sharing
knowledge and ideas. When it comes to feedback and communication, it's a
two-way street.
3. How can I help?
This is an another
way of asking, "What went wrong?" This way, you may offer advice and
help with a prospective problem without explicitly blaming a specific person,
which can lead to conflict and demotivation. However, as discussed in the PMP
or CAPM Certification courses,
expecting employees to come to you immediately when they need help is
unreasonable, therefore using this term to check in with them on a regular
basis is also beneficial.
4. We're a group.
The most effective
leaders perceive themselves and their colleagues as a team working toward a
common goal. This means that the concept of "we are a team" applies
to both victories and losses. It is human nature to look for a solution to a
problem.
5. Thank you
Finally, two easy
sentences that many people ignore but which can have a big impact on an
employee are "thank you." Recognizing and appreciating someone's
efforts can help boost job satisfaction and loyalty. Who would have believed
that two simple words could provide so many benefits?
The principle of
positivity is the main lesson from all of these statements, as studied in the project
management or business analysis professional certification training. You are the spark for your team's abilities
to grow as a leader, and a highly motivated team equals better results. So, the
next time you're interacting with one of your employees or dealing with a
crisis, keep these terms in mind.